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Made in Heaven, for Heaven!

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Whoever coined the phrase ‘mother in laws from hell’, clearly hadn’t met my Mum Ina. God gifted me with the best mum in love any daughter in law could live for, die for, kill for Mum Ina, must have been made in heaven! Mum, when God thought of and moulded you, He surely must have patted himself at the back for a job well done. Your killer heart-warming smile was sunshine Your heart was pure solid gold Your eyes shining stars An always blooming red rose in the wild And that’s the way it has and will always be! I will always be spoilt for choice…of the many fond memories of you Mum Which I will relive now in love and nostalgia The innumerable interactions from start to end I feel priviledged to have met you, known you, lived with you and adored you As a loving mum, as a friend, as a doting grandmother to Imani and Imara Your light will always shine so brightly! A modern day living miracle, you were Defying all odds, surpassing all known expecta...
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CUSTOMER IS NOT ALWAYS KING, IS NOT ALWAYS RIGHT!

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The centricity of customers and customer service excellence in any business cannot be gainsaid.  The customer is the lifeblood and heartbeat of any business, the person who matters most in securing the business sustainability. Customer service excellence is subsequently not an option but the only option and a critical competitive advantage for any business Customer service is variously defined as the experience you deliver to the customer, the promise your business keeps to the customer, how you follow through for the customer, how you make the customer feel when they do business with you, how you satisfy and delight the customer and ultimately how ultimately the art of proactively and reactively turning the customer into a raving fan and ambassador of your business.   Top on the list of core business philosophy anchored in the centricity of the customer is the maxim that the customer is king which is aptly captured in the words of Sam Walton, “ There is only on...
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